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Returns Policy

Effective Date: [26/12/23]

 

At [Your Clothing Website], we strive to provide you with high-quality and fashionable clothing. We understand that there may be instances where you need to return a product, and we want to make the returns process as easy and transparent as possible. Please review our returns policy below:

1. Returns Eligibility:

  • We accept returns within 30 days of the purchase date.

  • The item must be unworn, unused, and in its original condition with all tags and packaging intact.

  • Personalized and final sale items are not eligible for return.

2. How to Initiate a Return:

  • Head over to the contact us page.

  • Submit your returns request along with your order number and we will be in contact to advise on the next steps.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.

  • We recommend using a trackable shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.

  • Refunds will be issued to the original payment method within 14 business days after the inspection is complete.

  • Shipping fees are non-refundable.

5. Exchanges:

  • At this time, we do not offer direct exchanges. If you need a different size or color, please return the unwanted item and place a new order.

6. Damaged, Defective, or Incorrect Items:

  • If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of receiving the order.

  • We will provide instructions on how to return the item and will cover the return shipping costs.

7. Cancellations:

  • We process orders quickly to ensure prompt delivery. If you need to cancel an order, please contact us within 12 hours of placing your order.

8. Contact Information:

  • If you have any questions or concerns about our returns policy, please contact our customer service team at designseerys@gmail.com

Note: This returns policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for shopping with One Aesthetics. We appreciate your business!

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