1. Ordering & Shipping
Q: How can I place an order on your website?
A: Simply browse our collection, select your favorite anime-inspired items, choose the size, and click "Add to Cart." Follow the checkout process to complete your order.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email. Use this number to track your package through our shipping carrier's website.
Q: What are the shipping costs and delivery times?
A: Shipping costs and delivery times vary depending on your location and the shipping method chosen during checkout. You can find detailed information on our Shipping page.
2. Returns & Exchanges
Q: Can I return or exchange items?
A: Yes, we accept returns and exchanges. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
Q: What is your return policy?
A: Our return policy allows for returns within 30 days of receiving your order. Items must be unused, in their original condition, and with all tags attached. Refer to our Returns & Exchanges page for more details.
Q: How do I know which size to choose?
A: Check our Size Chart for guidance on choosing the right size. If you have specific questions about sizing, feel free to contact our customer support for assistance.
Q: Do you offer plus sizes?
A: Yes, we strive to offer a diverse range of sizes to accommodate all fans. Check the product descriptions for size availability, and refer to our Size Chart for guidance.
4. Product Information
Q: Are your products officially licensed?
A: All our products are currently artistically inspired by anime themes. We have many plans to obtain offical licensing in the future so subscribe to the mailing list to stay in the loop!
Q: How do I care for my anime-themed clothing?
A: Care instructions can be found on the product page and garment tags. Generally, we recommend machine washing in cold water and avoiding bleach to preserve the vibrant colors and prints.
5. Contact & Support
Q: How can I contact customer support?
A: Feel free to reach out to our friendly customer support team through our Contact Us page. We are here to assist you with any questions or concerns.
Q: Do you offer wholesale or bulk purchasing?
A: Yes, we offer wholesale options. Contact our sales team through the Wholesale page for more information.
Have a question that's not answered here? Contact us, and we'll be happy to assist you! Thank you for choosing One Aesthetics for your anime-inspired fashion needs!